House Plant Assistant

House Plant Assistant Support

Know which plant belongs where. House Plant Assistant matches houseplants to the light in your windows, through the seasons.

Need a hand, found a bug, or want a plant added?
Email us and we will get back to you, usually within two days.

Email support

Frequently asked questions

How does the app estimate the light at my window?

It combines four things: which way the window faces, how blocked the view is (trees, buildings, awnings), your approximate latitude, and the time of year. From those it works out how much direct sun and daylight reach the spot, then reduces that for each step you move back from the glass.

The result is an estimate in four levels: Direct Sun, Bright Indirect, Medium and Low light.

Why does the app ask for my location?

For two optional things. The compass button reads your phone's heading to detect which way a window faces. The Auto hemisphere setting reads your approximate latitude, because the sun's path through the year depends on where you live.

Only the latitude is kept, and only on your phone. Nothing is sent to us or anyone else.

What if I say no to location access?

The app still works. Pick Northern or Southern on the home screen, and tap a direction yourself when you add a window. Without your latitude the app uses a typical mid-latitude estimate, so seasonal results will be a little less precise.

Does it work in the Southern Hemisphere?

Yes. Auto detects your hemisphere from your location, and you can set it by hand. The seasons are flipped automatically, so a south-facing window in the Northern Hemisphere and a north-facing window in the Southern Hemisphere behave alike.

Why doesn't the app measure light with my iPhone's sensor?

Apple does not give apps access to the iPhone's ambient light sensor, so the app cannot read real light levels on iOS. It relies on the window direction, obstruction, latitude and season instead.

How accurate are the suggestions?

They are a good starting point, not a guarantee. The model assumes clear skies and uses mid-season sun angles. Weather, nearby buildings, window tinting and curtains all change real light. Watch how your plants respond, since leaves that stretch or pale suggest too little light, and scorched or bleached patches suggest too much.

What does the "Heads up" note on some plants mean?

It appears when direct sunbeams are likely to reach that spot in the chosen season and the plant's leaves burn easily. Moving the plant back a little or filtering the light with a sheer curtain usually solves it.

Are my windows backed up or synced between devices?

Not at the moment. Your windows are stored only on the phone you added them on. Deleting the app deletes that data, and a new phone starts empty.

How do I delete my data?

Open a window and tap Delete Window to remove it. To remove everything, including your saved latitude, delete the app. We hold no copy of your data, so there is nothing to request from us.

Can I suggest a plant or a feature?

Please do. Email support@alicejwilliam.com with what you would like to see.